Dyad Window Operator, hardware attached to the handle pops out

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This discussion is in regards to the SWISCO product:
product thumbnail of 39-03639-036 : Dyad Window Operator, 4"
Right handed, dyad crank operator with a 4" arm for a casement window.
A home owner from Hoffman Estates, IL says:
date: 08-21-09
The hardware attached to the handle unscrews and pops out when trying to close the window. Any advice what the problem might be?
Donna from SWISCO.com responded:
date: 08-21-09
If part of the operator is still attached to the handle and popping out from the gear it sound like the operator is broken. If this is the case the operator cannot be repaired only replaced.
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