Should the pivot shoe be replaced also?

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This discussion is in regards to the SWISCO product:
product thumbnail of 15-04515-045 : Pivot Shoe, 3/8" Thick
Pivot lock shoe with a 3/8" thickness, compatible with the series 900 tilt-in window sash support system.
A home owner from new york says:
date: 09-28-09
when replacing a window balance should you replace the pivot shoe also
Dave from SWISCO.com responded:
date: 09-30-09
Not necessarily, as long as the pivot shoe is in good shape and not broken there is no need to replace it.
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