The windows will not stay up.

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This discussion is in regards to the SWISCO product:
product thumbnail of S900-28S900-28 : 28" Series 900 Spiral Balance
Series 900 spiral window balance with double pins for a tilt-in sash window. Tube measures 28" in length and 3/8" in diameter. Spiral window balances come fully lubricated and ready to be charged.
A friend from York PA says:
date: 04-01-09
I just received the spiral balances I ordered. Thanks for the fast shipping. I put them up and its the same as it was with the old balances. The windows will not stay up. The windows just fall. If you can give me some help I would appreciate it.
Paul from SWISCO.com responded:
date: 04-02-09
Take a look at the following SWISCO instructional guide to learn how to apply tension to your new balances: Adjusting Tilt Window Spiral Balances
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