Channel balance replacement

A quick learner from Fort Worth, Texas says:
November 17, 2016
Hi, I have 3 windows that need new channel balances. One window has balances stamped db102 2730, one window has balances stamped db102 2740 and the last window has balances stamped db102 2750. Can you help me order replacement parts please.
User submitted photos of a window balance.
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Tom from SWISCO responded:
November 18, 2016
We should be able to help, but you're only showing us the bottom nylon attachment. Could you also show us the top? Also, is there a way we can see an undamaged version of the bottom nylon attachment? Yours appears to have a bit of it broken off, and it may be an important detail.
A quick learner from Fort Worth, Texas says:
November 18, 2016
I don't see anything broken off except for the pulley system inside the channel.
User submitted photos of a window balance.
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Tom from SWISCO responded:
November 18, 2016
Thank you. Assuming the bottom shoe doesn't have wings and the top attachment does, I would recommend our Series 395 channel balance. Check it out and see what you think.
A quick learner from Fort Worth , Texas says:
November 18, 2016
Thanks, I've ordered the three different 395 series for my 3 windows. Any suggestions on how to get the windows out of the frame? Two of the three windows have the channels broken and I can't get the channels to unlatch at the top clip.
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Tom from SWISCO responded:
November 18, 2016
I'm not sure what you mean. Usually popping out the takeout clip should be enough. You can see more details in the video below.
Channel Balance Shoe, 1-1/8" Depth
Channel Balance Shoe, 1-1/8" Depth
15-001
$0.74
28" Series 395 Channel Balance
28" Series 395 Channel Balance
S395-28
$10.45
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