Replacement parts

A home owner from USA says:
October 26, 2016
This is a new question.
Good afternoon. I want to order the correct 1/2" channel balances and parts for my windows, but identifying some of them is a little tricky. The house was built in 1979. The balances look like either the 351 or 390 series, but i can't tell for sure. The lengths are 24" stamped 2320 and 18" stamped 1720. The sash guide looks like part #81-168, but that part only comes in white; is it still the correct part? There are no take out clips that I can find that match mine (the aluminium ones in the pic); should I use part #16-009? Finally, which part is the latch (the broken white piece in the pic). If you need other pics or info I would be happy to send it. Thanks so much.
User submitted image of their window hardware.
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Tom from SWISCO responded:
October 31, 2016
Thanks for posting. Please see our Series 351 channel balance, 18-168 top sash guide,and 90-293 lock. I think this hardware might match yours, but see what you think. I'm afraid we only have the top sash guide in white, but it could be painted.

As for the keeper in your second picture, we do not currently have a replacement but are working on having something made up for you. Please give us a little time to have it made and we will let you know when it becomes available!
A quick learner from Margate, Florida says:
October 31, 2016
Thanks so much! I will wait to order the parts until i can get the keepers, since i can't do it without them.
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Tom from SWISCO responded:
November 8, 2016
Thank you so much for your patience. Please see our new 16-028, I think this could be the part you need to finish things up.
A quick learner from Margate, Florida says:
November 8, 2016
Awesome! Thanks for going above and beyond!!! My sincere thanks!!
A quick learner from Margate, Florida says:
November 10, 2016
One more question--do you have any suggestions on channel balance replacement for these windows? They are not like the video on your site. Thank you
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Tom from SWISCO responded:
November 10, 2016
I'm of course more than happy to help! I still think our Series 351 is a good way to go. This is assuming that the bottom shoe is the same as our 15-002. If your bottom shoe is the 15-001 instead, then our Series 390 would be better.
24" Series 351 Channel Balance
24" Series 351 Channel Balance
S351-24
$10.77
18" Series 351 Channel Balance
18" Series 351 Channel Balance
S351-18
$9.34
Yale Ogron Vent Bracket
Yale Ogron Vent Bracket
18-168
$1.57
Extruded Plastic Latch
Extruded Plastic Latch
90-293
$2.70
Yale Stop
Yale Stop
16-028
$1.42
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