Paul from SWISCO responded:
October 25, 2016
I don't think you have a spiral balance. Your pivot shoe sounds like it could be our 15-046, and the balance might be our Series 765 channel balance, but I'm not sure. Carefully look this hardware over and see what you think. If I'm right, then you can use needle nose pliers to disconnect the "J" hook from the pivot shoe, after you tilt in and remove the sash of course.
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Paul from SWISCO responded:
November 1, 2016
Awesome! Glad everything worked out. Thank you again for your business, and please let us know if you need anything else.
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