|
Tom from SWISCO responded:
March 7, 2017
This could be either our Series 380 or Series 385 channel balance, depending on the bottom shoe. You'll need to measure yours to confirm the better match.
|
|
|
Tom from SWISCO responded:
March 10, 2017
A stamp of 32 4 usually means you want a 3240 option, yes, but you can always weigh your sash on a scale to confirm.
|
|
|
Tom from SWISCO responded:
March 27, 2017
Hmmm... I'm not sure what the issue could be. That usually happens when the balance channel isn't long enough, but according to your order history you got the right sizes. I would line the old balance up with the new balance and carefully go over them. How do they differ? Is there any glaring design change that sticks out?
|
