23-041 with different sized wheel

A handy person from Sydney Australia says:
February 24, 2017
Hello, my very heavy sliding mirror doors have rollers marked ACME 4011 roller in a 4012 frame.
They appear very similar to your 23-041, except that the nylon roller thickness is 3/8" not just 1/4". So the 23-041 ends up slipping through the track slot.
Do you have a roller which is thicker, and is 11/8" in diameter?

Best regards,
Lothar.
User submitted photos of a closet door roller.
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Paul from SWISCO responded:
February 28, 2017
Hello, Lothar. I agree, the 23-041 looks like the best option. I'm surprised it doesn't work. I'm afraid we don't have anything else in the size you need; all of our convex closest door rollers use the same size wheels as the 23-041. I've never heard of this problem before. I also can't recall any older rollers with a thicker wheel like that. I wonder if yours is unique. You may want to consider a new track like our 23-240, which is compatible with the 23-041.
A handy person from Sydney Australia says:
February 28, 2017
Thanks for your reply.
Do you happen to know it that 23-240 track is sold anywhere in Australia, or what it would cost to post out? I would need 2.7 metres (9 feet).


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Tom from SWISCO responded:
March 1, 2017
I'm afraid we don't have any sources in your area. We do ship to Australia, however. Shipping costs are calculated automatically for you during the checkout process.
Mirror Wardrobe Door Roller Assembly
Mirror Wardrobe Door Roller Assembly
23-041
$9.70
48" Sliding Mirror Door Bottom Track
48" Sliding Mirror Door Bottom Track
23-240
$20.45
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