Paul from SWISCO responded:
May 25, 2017
You have the old and discontinued Silverline Swinger window. We can help replace these balances, though it's a bit involved. These are special balances in that they are asymmetrical; that is, the balance on one side of the sash won't be the same as the other. Fortunately, thanks to your pictures we have all the information we need. Can you just tell me how many of each you need?
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Paul from SWISCO responded:
May 25, 2017
Sure thing. Just to confirm, you don't need the 2520 at all? We can make that, too.
In the meantime, we'll email you a custom order link for two of the 2540 balances immediately. This will include a price quote, and will let you add the new part to your cart. |
Tom from SWISCO responded:
May 26, 2017
We don't really have an item number for either. They are custom made balances that we have to make here in the warehouse. I sent you a price quote and order link for the 2540 for now. If you do wish to order the 2520, let me know and I'd be happy to send an order link for that as well.
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Tom from SWISCO responded:
June 2, 2017
Sure, start by looking at our 15-058. This may be a match. We have others, but start with this and see if it's the same. You may want to remove yours from the window to confirm.
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