SWISCO - The Replacement Hardware Authority

28 inch channel balance for BFS window

A quick learner from Helotes, TX says:
Hello,

I'm trying to find replacement balances for my non-tilt BFS window. The balances measure 28", 1/2" wide and looks to have a 19-005 paired with a 15-002. There is a "2740," "BSI," and "rc" stamps on the back of the channel. I don't see this combo offered on your site - is this custom? Also, I wasn't offered the basic UPS shipping as an option to zip 78023, is it available?
User submitted photos of a window balance.
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Tom from SWISCO responded:
Hey, thanks for posting. I've narrowed this down to two possible channel balance Series: either our Series 351 or our Series 390 balances.

Now, as you can see, there is only one difference between these two Series, and that is their bottom shoe. The Series 351 uses the 15-002 while the Series 390 uses the 15-001. I can't quite tell what you have based on your pictures, though. Please carefully compare their dimensions to your own hardware and see which is a better match.
Comparison of <a href='http://www.swisco.com/Channel-Balance-Shoe/pd/Replacement-Sash-Support-Channel-Balance-Shoes/15-001'>15-001</a> & 15-002
A quick learner from Helotes, TX says:
Hi Tom, thanks for the response. I will measure the part tonight when I get home from work. It looks like the top shoe on the 351 and 390 do not match the one I have (19-005 I think). Does this matter? The top shoe on the 351 and 390 are missing those wing-looking tabs on the channel side.

- Andrew
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Tom from SWISCO responded:
Ah, I see. I must have missed that. That does look like the 19-005, I agree. That's not a big deal, though, we can still make this balance for you. Just let me know what shoe you have and we can work from there!
A quick learner from Helotes, TX says:
Tom, The bottom shoe is closer to 1 1/8". It must be the 15-001 and I guess I'll need the 19-005 with that. I will need two channel balances. Let me know what I need to do to finalize the order.

Thanks,

Andrew
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Tom from SWISCO responded:
Perfect! That should be all the information we need. Take a look at our S395-28 with the 2740 option. This balance should be a good fit for your window.
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