SWISCO - The Replacement Hardware Authority

39-069 Window operator screws problem

A quick learner from Evergreen, CO says:
Hello......... My order arrived in good time and in good condition so no problem there.
However...... in attempting to install the unit I see there is a major fit problem in that the new unit does not match the original Caradco lower window wood trim cutout. This unit has a different lever enclosure box that would require reshaping the cutout. Is this a normal situation or is the part that I ordered perhaps the wrong P/N?

If I have not adequately described the problem, I can email you a photo.
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Dave from SWISCO responded:
Thanks for contacting us. I'm sorry to hear that the 39-069 didn't work out! Pictures would help a lot in determining what the problem is. Could I see the two parts side-by-side?
A quick learner from Evergreen, CO says:
Thanks Dave ........ Four (4) Photos provided below to show the differences in the original Caradco unit with broken handle on the right and replacement unit on the left. The wood trim that will not fit the new unit is shown just above the operator units in 2 of the photos. It appears that the problem is that the housing flange is located approx 1/2" outboard when the new unit is installed using the original 4 screw holes. The flange then interferes with the wood trim instead of sealing the cutout like on the original Caradco design.

Hope this helps.
Tom
A user submited photo of window operator
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Dave from SWISCO responded:
Thanks for getting back to us, Tom. Believe it or not, I had this same problem on the awning windows at my own house. I ended up having to replace the bottom sill trim cover. However, you might be able to retrofit your existing sill trim to enable it to work.
A landlord from Winchester, IN says:
We had the same problem. I removed the trim, installed the new operator and then the trim would not go back down over the new operator as the new operator housing was a bit bigger and the cut out in the trim was now to small. So, a few passes over a dado blade in my table saw fixed the problem. I made the cut out a bit deeper and a bit wider. I'll upload a picture on the next one I have to do. Very easy, 5 minute fix with the table saw.
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