SWISCO - The Replacement Hardware Authority

Help ordering the correct window balances

A quick learner from Austin, Texas says:
ordered 28" 710 balance 2740(item # S710-28) and Acorn 5/8" top sash guide(item # 18-041). Replace old window balance with different top sash guide. Does it work?
User submitted photos of a window balance.
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Tom from SWISCO responded:
Thank you for posting. This doesn't look like our Series 710. Looks like a regular side-load channel balance. I believe the balance you need is our S395-28 with the 2740 option. Take a look and make sure your nylon attachments match up to the attachments on the S395-28. I do agree that our 18-041 looks similar, but it's hard to tell based on your image. It looks like yours is damaged, so I can't see the whole thing.
A quick learner from Austin, TX says:
Just for clarification. pictures shown are not series 710. It is old channel balance from the window to be fixed. The sash guide was the old broken one. The question is that can 710 series window balance replace this kind.
Profile picture of Tom
Tom from SWISCO responded:
No, I don't recommend using a different Series than what was installed originally. If these balances were installed in your window there was probably a reason for it.
A quick learner from Austin, TX says:
Thank you so much for the recommendation.
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