SWISCO - The Replacement Hardware Authority

82-009A not un-locking properly

A home owner from California says:
I just bought Swisco's 82-009A (Order 801148). I also bought the keyed exterior pull (82-306)

The clam-shaped locking device is difficult to move all the way into the unlocked position; I have to pull the metal by hand to get it to clear the flange that holds it in place.
And the key is difficult to turn also.

Do I have a defective handle?
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Dave from SWISCO responded:
It sounds like the tail piece on the key cylinder could be a little too long. Fortunately, it can be trimmed down. Look at the video below for more insight.
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