82-009A not un-locking properly

A home owner from California says:
September 28, 2016
I just bought Swisco's 82-009A (Order 801148). I also bought the keyed exterior pull (82-306)

The clam-shaped locking device is difficult to move all the way into the unlocked position; I have to pull the metal by hand to get it to clear the flange that holds it in place.
And the key is difficult to turn also.

Do I have a defective handle?
Profile picture of Dave Sr.
Dave Sr. from SWISCO responded:
September 30, 2016
It sounds like the tail piece on the key cylinder could be a little too long. Fortunately, it can be trimmed down. Look at the video below for more insight.
Patio Door Handle Set, 4-15/16"
Patio Door Handle Set, 4-15/16"
82-009A
$45.70
Keyed Exterior Sliding Door Pull
Keyed Exterior Sliding Door Pull
82-306
$29.70
How to Install a Key Lock on a Patio Door
How to Install a Key Lock on a Patio Door
VIDEO
WATCH >
How to maintain a sliding glass door
How to maintain a sliding glass door
GUIDE
READ >
How to install a key lock in the 82-306 Keyed Exterior Sliding Door Pull
How to install a key lock in the 82-306 Keyed Exterior Sliding Door Pull
GUIDE
READ >
Reply to Thread
Use this form to ask a follow-up question or to share your experience regarding this subject.
(your email address will be kept private and is only used to inform you when a response has been made)
Current wait time is 3-4 business days
We promise that one of our experts will personally get back to you as soon as they are able. Thank you very much for your patience and understanding. If your inquiry is time-sensitive, please feel free to reach us at (888) 991-1929 or at help@swisco.com.