SWISCO - The Replacement Hardware Authority

82-073 for thick door

A home owner from New Jersey says:
I recently purchased this handle for my sliding patio door. All of the whole like up and it looks great. The only problem is that I am assuming my door is too thick. The piece on the inside handle that should engage the lock is just a tad short. Any thoughts or suggestions?

Thanks
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Tom from SWISCO responded:
Good to see you again. I'm sorry to hear you're having trouble. Could you first tell me how thick your door is? The 82-073 fits doors that are 1-3/8" thick, and up to 1-5/8" thick.
A home owner from New Jersey says:
Here is a picture of the door with a tape measure
User submitted a photo of a mortise lock.
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Donna from SWISCO responded:
That does look like a thick door. Take a look at 82-310, Key Lock, this has an extra long tail piece that you can cut to fit. This will work with the Legacy set you purchased.
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