Acan window balance

A home owner from USA says:
September 18, 2014
How do I identify my specific Acan window? The windows balance/ballast mechanism is broken and there is nothing to hold it up. Other windows in my home are very difficult to open. Is there a way to duplicate this or should the ports be replaced? Do you have the replacement parts? Can I send a picture of the mechanism?
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Tom from SWISCO responded:
September 18, 2014
Yes, if you remove the balances from the window and take a few pictures of them, we can help you identify a replacement. We may require additional information and pictures, but let's see what kind of balances you have first so that we know what to ask for.
A home owner from USA says:
September 18, 2014
Not sure how to remove balance
User submitted photos of window hardware.
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Tom from SWISCO responded:
September 19, 2014
Ah, I see. This is a coil balance. First, watch our video on how to remove this kind of hardware.
Now, I'm not sure what exactly is broken, but since each component of coil balances are sold separately I will recommend everything. You can reuse your old hardware as long as it's not damaged, so only replace what's broken.

Start out by looking at our 15-111 shoe and compare its dimensions to yours. If you think this is a match, then I also recommend our Series 160 spring, 15-150T. Let me know if you agree.
Pivot Shoe, 1/2" Thick
Pivot Shoe, 1/2" Thick
15-111
$2.44
1/2" Coil Triple Support
1/2" Coil Triple Support
15-150T
$1.96
How to replace a window coil balance
How to replace a window coil balance
VIDEO
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How to Replace a Triple Coil Balance System
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How to remove window pivot shoes
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Removing a Triple Coil Window Balance
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