SWISCO - The Replacement Hardware Authority

Aleco Window guide

A home owner from Houston, TX says:
I have attached a photo of my broken window glide. Can you help Id the parts I need to repair the window. The window would not close evenly there was a large gap on one side. Now that the one glide is out it closes tightly. I have not been bale to extracted the other glide yet, but it is broken as well. it looks like the pulley part is broken and a wheel is missing.

Thanks for the help.
User submitted a photo of a window balance.
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Tom from SWISCO responded:
Thanks for posting! Unfortunately, I'm having a hard time identifying what you have based on this image. However, I can tell that it's what's known as a Window Balance. I'll need more information before I can recommend a replacement.

If at all possible, please take a few pictures of the attachments on both ends of this balance. I will also need to know the length of the metal channel, as well as what numbers are stamped or printed on the surface of the channel balance.
A home owner from Houston, TX says:
the metal channel is 28" long it is stamped 2790 cj30
User submitted photos of a window balance.
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Tom from SWISCO responded:
Thanks for getting back to us! Those pictures are a big help, but it looks like we'll need a bit more information.

First, there is not a standard option that corresponds to a stamp of 2790. Therefore we will need to also know the weight of your window sash. Please remove the sash from the window and weigh it, then let me know what you come up with.

Finally, I have to figure out what your bottom shoe is. Please look at the measurements for our 15-001 and 15-002 bottom shoes and note their depths. As you can see, they are 1-1/8" deep and 1" deep, respectively. Which measurement more closely resembles your own shoe?
A quick learner from Houston, TX says:
one is 1" (where the # is stamped) the other is 3/4".

How do I remove the sash from the window?
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Tom from SWISCO responded:
Thanks for getting back to us! I'm not sure what you mean when you say that one is 1" where the number is stamped. Do you mean the bottom shoe, since it is closest to the stamp on the channel? I don't need to know the dimensions of the top attachment, keep in mind, just the bottom attachment. Also make sure that you're measuring the depth as compared to our 15-001 and 15-002. To reiterate, the depths for these shoes are 1-1/8" and 1", respectively.

Comparison of 15-001 & 15-002
As for removing your sash, take a look at our handy tutorial video on how to replace channel balances for a non-tilt window. This should help you.
A quick learner from Houston says:
The length of the show is 1 and 1/8. Do you have the rivet to hold the spring to the channel? I also need the pully but hoe does it secure to the rivet? do I need to remove the rivet on the pulley end?
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Tom from SWISCO responded:
We do not recommend replacing the spring and pulley systems by themselves. You will have to replace the whole channel balance assembly.
A quick learner from Houston, TX says:
Do I need to buy a custom order channel or just buy a series 390 in 28" length? If i need to go with a custom how do I order it and what does a custom channel cost? The only difference I can see is the wings on the top shoe.
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Tom from SWISCO responded:
I still need to know the weight of the sash before I can recommend which balance you need to order. Let me know whenever you can get that information to me.
A quick learner from Houston, Tx says:
30 lbs.
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Tom from SWISCO responded:
Great. If your sash is exactly 30 pounds, then I think the 2760 option would be good for you. Two balances with this option can hold a window sash weight of 30 through 33 pounds.

Take a look at the S395-28 with the 2760 option. Let me know if you have any further questions.
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