SWISCO - The Replacement Hardware Authority

Alenco non-tilt window sash balance and related parts

A home owner from Austin TX says:
I need to replace both window balances on an Alenco non-tilt window sash. The sash weighs 18.4 lbs. The window balances are 28" long with 9/16" sides and are stamped "C 2730". Looking at your site I can't find a specific balance which has the same shoe and top as my current balances, so I am attaching pictures of the current plastic shoe and top. Do you have a recommendation for a channel series which will work? I also need two sash guides, your part number 18-174.

Thank you. Bob
A customer submitted image of their window channel balance.
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Tom from SWISCO responded:
Good morning, and thanks for posting. We need to figure out what that bottom shoe is. Check out our 15-001 and 15-002 and tell me which is a closer match.
Comparison of <a href='http://www.swisco.com/Channel-Balance-Shoe/pd/Replacement-Sash-Support-Channel-Balance-Shoes/15-001'>15-001</a> & 15-002
A home owner from Austin TX says:
Your 15-001.

Thanks. Bob
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Tom from SWISCO responded:
Great! Check out the S395-28 with the 2730 option. Let me know if you have any further questions.
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