Aluminum single hung

A quick learner from California says:
August 17, 2017
We have Viking Aluminum single hung windows. I can't figure out how to mount the sash back in to the window. The right side seems to have holes for a takeout clip, but there were no clips in the window at all.
The left side doesn't have as many holes as the right.
The balance appears to be your S395. That is, wings on the top, but not on the bottom.
Aluminum window sides
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Paul from SWISCO responded:
August 22, 2017
Looking at your pictures, the hook on the Series 395 balance would fit in the square hole above the round hole. The 16-002 take out clip would be further up the window track near the top. I pulled up a video to help you get a better idea of how these install.
A quick learner from California says:
August 23, 2017
There are no other holes besides the ones shown in the pictures. (2 on left side, and 4 on right side) There are no takeout clips at all and no other holes from top to bottom of the track. Your video shows takeout clips on both sides. I have no takeout clips. Is there a way to install using only one clip if I purchase it with the balances?
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Paul from SWISCO responded:
August 24, 2017
Before we get to your question, do you have the old balances from this window? I'd like to see them, as well as the sliding window sash and the top of the window track.
Take Out Clip
Take Out Clip
16-002
$0.41
14" Series 395 Channel Balance
14" Series 395 Channel Balance
S395-14
$9.34
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