SWISCO - The Replacement Hardware Authority

American Craftsman Double Hung

A home owner from West Hartford, CT says:
Hi there, I'm not sure on the name of the part but I'm looking for 6 of the white piece in the picture I attached. This is the part that I think holds the upper part of the window up when I unlock. As of now, when I unlock the window, the top part quickly falls. Home Depot directed me to you guys.

The stickers that tell me the serial number or model or any other ID info have been removed or fallen off (of course). The windows were installed between 2003-2008.

I'll keep reviewing your site to see if I can find it but any assistance is greatly appreciated
User submitted a photo of a pivot shoe.
Profile picture of Dave
Dave from SWISCO responded:
The part shown in your picture is known as a pivot lock shoe. It actually doesn't appear to be damaged. I think the problem might be in the balance tube, which is actually what holds the window up (the shoe just acts as a connector of sorts).

The good thing about your type of balance is that you can wind them to regain tension. I recommend trying that first before you replace anything. You could use a tool like our 75-006 to do this. Check out the video below for more information and instructions on how you can charge it.
A home owner from West Hartford, CT says:
Thanks for your response. That photo is of the working one apparently. The piece on the other side is the broken one, with the rounded piece on the bottom gone. Picture attached.

I tried to measure it- 2 1/8'' tall by 1'' wide by 1/2 '' deep.

Please let me know your thoughts, thanks!
User submitted a photo of a pivot shoe.
Profile picture of Paul
Paul from SWISCO responded:
American Craftsman Double Hung vinyl window have used our 15-046 (1-1/4" wide x 1/2" thick) pivot shoe in the past. Do you think this can work for you?
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