SWISCO - The Replacement Hardware Authority

Anderson tandem roller

A quick learner from Philadelphia suburbs, PA. says:
Greetings. I have Anderson sliding doors in a house built in 1987. I assume that the doors are about the same age. I want to replace the tandem rollers on one of the doors, and I'm writing to make sure that I buy the right part. If I'm reading correctly, it appears that just about all Anderson sliding doors use the same tandem roller: Product Code: 81-128. Is that true? Thanks very much.
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Dave from SWISCO responded:
Anderson use different rollers on different series doors through the years, the only true way to know is to remove the roller and look at it. If you get stuck trying to match the roller up, send pictures of it to us and we will see if we can identify it.
A quick learner from Philadelphia suburbs, PA. says:
Hi, Dave, and thanks for your prompt reply. Based on some Andersen literature I've found, I'm pretty sure that the doors are what Andersen calls Perma-Shield Gliding Doors (1982 to Present) and that 81-128 is the roller part. Because replacing the rollers means removing both the stationary door and the operating door, my inclination is to purchase 81-128 and once I've received it to remove the doors. As long as I can return the part if it proves to be the wrong one, I'd like to take that route. Is that okay? Thanks.
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Dave from SWISCO responded:
Please see our Return Policy
A quick learner from Philadelphia suburbs, PA. says:
Greetings. Thank you for your reply and the prompt shipment of replacement rollers for my Andersen sliding door. A carpenter and I were set to do the work today when we encountered an unexpected problem: the stationary door seems to be held in place by screws that appear to go down from the bottom panel of the stationary door into the threshold and are not easily accessible. Are we right in thinking that we'll have to remove the screws to remove the door, and if so, will we need to take out the plastic glazing and then the glass to get to the screws? Thanks very much.
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Dave from SWISCO responded:
I believe that on the Anderson Patio doors, you do not have to remove the stationary door. Look on the top of the door, on the inside header. There should be a piece of wood trim that holds the slider door in the track. Remove that top piece of trim and the slider door will drop out from the top. Be careful, door will be heavy and could fall on top of you.
A quick learner from Philadelphia suburbs, PA. says:
Thanks, Dave. I do see a piece of wood trim, and behind it a plastic piece. The plastic piece appears to be part of the door assembly and is screwed on to a top wooden piece (perhaps what you're calling the header?). Am I right in understanding that you're suggesting that we remove the piece of wood trim and the plastic piece and then we'll have enough clearance to remove the door? Thank you.
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Dave from SWISCO responded:
Yes, I believe you will need to remove the screws. Then the top molding should come off so the slider can be removed.
A quick learner from Philadelphia suburbs, PA. says:
Thank you, Dave. We'll give that a try and let you know the results.
A quick learner from Philadelphia suburbs, PA. says:
Dave, you were exactly right, and we were able to install the replacement rollers with little difficulty. Unfortunately, the door is still hard to slide--probably because it is tight in the opening. Is there something we can do to increase the amount of room it has? At this point, the rollers are in the lowest position and can't be adjusted higher. Many thanks for all your help.
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Dave from SWISCO responded:
I talked to an Anderson serviceman. He told me what he does is remove the sliding door and cuts off approximately 3/16" off the top of the door. He uses a Portable circular saw to cut the wood. Take note you will void the warranty on the door once it is cut. The serviceman says he charges normally $255.00 to do the work. However, before you cut down the top of the door try to adjust the rollers again. Maybe you adjusted them to low and the door is dragging. Also make sure the door rollers are on the track.
A quick learner from Philadelphia suburbs, PA. says:
Thanks for the info, Dave. Given that the door is probably 23 years old and isn't working properly anyway, I imagine that the warranty doesn't matter much, if it's even still in force. I'll show the carpenter your message and follow up from there.
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