Balance Help

A home owner from San Francisco says:
I'm ready to replace channel balance on 10 of my windows that were originally installed 25 years ago when house was built. The stamp on the balance is "2830" so according to your chart I should get Series 390 29" channel balance option 2830. We have constantly struggled to open and close the windows and now I'm wondering if the builder used the wrong option (I saw earlier that the option refers to weight of the sash). Do I literally have to weigh each window to see if it fits into the range of 16-23 pounds for option 2830, or can I assume that my current problem with opening windows is due to a heavier option selected by the builder (2830) and maybe instead I should have selected option =2820 to make these windows easier to open?
Profile picture of Tom
Tom from SWISCO responded:
Thanks for posting! If you don't think the original 2830 stamp was correct, then I would definitely recommend weighing your sash on a scale, yes. That will let you know exactly what will work without any guesswork.
How to Replace a Non-Tilt Channel Balance
How to Replace a Non-Tilt Channel Balance
VIDEO
WATCH >
How to Repair a Jammed Window
How to Repair a Jammed Window
VIDEO
WATCH >
How to Identify Replacement Channel Balances
How to Identify Replacement Channel Balances
VIDEO
WATCH >
How to replace a non-tilt channel balance
How to replace a non-tilt channel balance
GUIDE
READ >
Choosing a Non-tilt Channel Balance: What Will We Need?
Choosing a Non-tilt Channel Balance: What Will We Need?
GUIDE
READ >
Reply to Thread
Use this form to ask a follow-up question or to share your experience regarding this subject.
(your email address will be kept private and is only used to inform you when a response has been made)
Current wait time is 3-4 business days
We promise that one of our experts will personally get back to you as soon as they are able. Thank you very much for your patience and understanding. If your inquiry is time-sensitive, please feel free to reach us at (888) 991-1929 or at help@swisco.com.