SWISCO - The Replacement Hardware Authority

Balance ID

A home owner from USA says:
The balancers I need to replace are stamped Caldwell 20 3 KK.

I looked through your pages and it looks like it would be a S380-20.

The window weighs 19.6 lbs, so I figure that means the 1950 option also.

Could you please confirm this before I order.

Also, it looks like the shoe and top attachments are included. Please also confirm this.

I have included a couple of pictures to help.
User submitted photos of a window balance.
Profile picture of Paul
Paul from SWISCO responded:
Everything looks accurate. The only thing I'm not sure about is the bottom shoe. You will have to confirm whether you have the 15-005 or the 15-004, I can't tell based on these images. Check out the picture below to see the difference between these two parts.
Comparison of 15-004 & 15-005
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