Tom from SWISCO responded:
May 4, 2011
Good afternoon, Ivanna.
Are you able to submit a few photos of the top and bottom of your current balances? This will help us confirm the correct balance replacement. |
Casey from SWISCO responded:
May 19, 2011
Hi Ivanna,
We just needed to get the balance attachment so we could make up the needed replacement balances. The balance attachment is now available, SWISCO product code 15-044. To start an order for the needed replacement balances please fill out the following form: Initiate A Custom Sash Support Balance |