Paul from SWISCO responded:
April 28, 2015
Thanks for posting. Looks like you have a Kinco window, though I don't think the balance is the problem. It appears your top sash guide broke, allowing your balance to shoot to the top. This is a relatively common occurrence in older windows and is easily fixed. Plus, it likely means you don't have to replace your balance, just the top sash guide. First, watch the video below to see how you can repair the issue.
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