SWISCO - The Replacement Hardware Authority

Balance shoe replacement

A landlord from Durham, NC says:
I have a townhouse rental built in mid 1980s. Tenant complaining about windows not staying up when sash is raised. Inspection shows that balance shoes have a little metal elbow at the bottom which is supposed to be screwed to the bottom of the sash. But the corner of the elbow has rusted and broken with time allowing the balance shoe to retract to above the sash. Don't know the manufacturer but I recall going to a local window repair shop in Carborro, NC about 10 years ago and I bought the last ones they had for another property I was fixing up for sale.

Am attaching 3 photos, 2 showing the balance shoe attached to the balance spring now above the sash; and 1 showing the bottom of the sash with the little elbow screwed to the bottom edge of the sash.

Thanks for your help.
User submitted photos of window parts.
Profile picture of Tom
Tom from SWISCO responded:
Thanks for posting! Have you seen our 15-104 Caradco Friction Shoe? Compare it to your own hardware and see if you think it will match.
A landlord from Durham, NC says:
The 15-104 Caradco Friction Shoe looks like it might fit in the channel but it doesn't have an elbow with a fastener or lip that will hold the bottom of the sash.
Profile picture of Tom
Tom from SWISCO responded:
In that case, could you remove your own shoe from the jamb and take a few pictures of it separately for us to look at? That will help us find the appropriate replacement.
Reply to Thread
Use this form to ask a follow-up question or to share your experience regarding this subject.
(your email address will be kept private and is only used to inform you when a response has been made)