Tom from SWISCO responded:
December 2, 2015
Thanks for posting! Yes, we should be able to help. All three of your issues point to one solution: you need new balances. If you can, please remove the balance from the window and show me a few pictures of it. Please also show me any related parts that may need replacing, perhaps in the track or on the sash. Thanks!
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Paul from SWISCO responded:
December 3, 2015
Yes, we can custom make an S795-33 balance with a 33E option. Before we begin, can you just tell me how many you need? Can you also confirm if your balance screws at the top of the window, or installs with a hook?
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Paul from SWISCO responded:
December 8, 2015
Hello again! I have received your images. This clip is used to close the air space when the bottom sash is down. I believe it snaps in. I would wait for a reply from Ply Gem for directions before trying to unsnap it. I'm not totally familiar with it and it may require something special.
As for the balance, we can custom make an S795-33 with a 33E stamp and a 15-198 top clip attachment. Would that work? If so, all we need to know is how many you need and we can get started. |
Paul from SWISCO responded:
December 11, 2015
Yep, we make these fully assembled and ready to install out of the box.
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