SWISCO - The Replacement Hardware Authority

Balance stamp 26 4 GN CALDWELL

A landlord from Oregon says:
I'm trying to match the existing balance units in my windows. The existing balance in this case is stamped 26 4 GN CALDWELL. Would this be considered a match to the 2640 stamp referenced in the S380-27 options?
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Donna from SWISCO responded:
It may, to check remove the window sash and place it on a scale.
The S380-27 with stamp option 2640 will carry a window sash weight range of 19 through 26 pounds.

This information is based on 2 balances per sash. Balances are designed assuming friction in the jamb weather-strip will carry a portion of the sash weight. Suggested sash weights are approximate.
A quick learner from California says:
I'm considering to purchase S380-27 and have two questions. 1. Those I try to replace has a stamp, "26-4 DA2 CMC 4". Should S380-27 match those? 2. Are the balance cord and the terminal clip attached to each unit when it is shipped? Many thanks in advance
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Mike from SWISCO responded:
Yes, they will match. When ordering the balances online, select the S380-27 with the 2640 option. The balances are shipped complete and ready to install.
A quick learner from California says:
To ensure a smooth replacement and operation, should I also replace both Top Sash Guide and Take Out Clip? Or, would S380-27 fit the existing sash (26-4 DA2 CMC 4) without a problem? Thank you for the information!
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Donna from SWISCO responded:
You only need to replace the top sash guides or take out clips if they are broken, brittle, or missing; it would be a good idea to keep a pair of top sash guides on hand in case one does break upon installation of the new balances.
A home owner from NY says:
My balance is stamped 24 4 Caldwell HM. The cord broke and I need to replace it. Is this a stock item or special order
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Paul from SWISCO responded:
You will need to replace the entire balance, not just the cord.

If you can't identify the appropriate replacement, submit a few photos of your balance attachments and any markings you may find on the balance. Also include the length of the channel portion of your balance.
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