SWISCO - The Replacement Hardware Authority

Balances done broke

A home owner from CO says:
I need an expert to show me what to buy. Mine measures 28" long (metal part only) and 9/16" wide. That's all I know, because I don't quite understand the numbers printed on mine....
User submitted photos of a window balance.
Profile picture of Tom
Tom from SWISCO responded:
Can I see a few pictures of the underside of your shoe? Specifically, I'd like to see the placement of the pulley wheels. Thank you!
A home owner from CO says:
Hoping this helps!
User submitted photos of a window balance.
Profile picture of Tom
Tom from SWISCO responded:
Thank you! I suspected your shoe might be something specially made, but it appears that it just has an odd shape. That makes things a lot easier.

I recommend that you consider our S380-28 channel balance. Carefully compare it to your own hardware and see what you think. The shoe for the S380-28 is a little different than yours, but it should be okay. The most important aspects are that it has wings, which it does, and that the depth is 1", which I think yours might be. Double check just to make sure.
A home owner from CO says:
That looks perfect! Yes, the shoe depth is 1". Is there anything in the number stamped that tells me how much my sash weighs? Does the 27-5 mean 2750 is my option? Thanks for your help!
Profile picture of Tom
Tom from SWISCO responded:
Yes, usually a stamp of 27-5 corresponds to our 2750 option. It might be a good idea to weigh your window sash just in case though.
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