Broken Pivot Shoe

A handy person from Essex Ontario Canada says:
August 5, 2016
Hello,
We discovered a broken pivot shoe on one of double hung windows.
The bottom piece that retains the balance spring in the middle slot of the pivot shoe is broken so it keeps slipping out.
From my measurements it looks like we need a pivot shoe that is 5/8 deep x 1 1/4" wide and 2" tall. Would the 15-047 be a suitable replacement?

I noticed in the balance replacement video that the balance rod was inserted in the angled slot rather than the center slot on the pivot shoe...can I do this also on my broken shoe? Should both sides of the window be in the angled slots if I do this? Wouldn't the balance rod pull better from the middle slot?

Any information would be much appreciated!

Regards,
Keith
User submitted photos of a pivot shoe.
Profile picture of Paul
Paul from SWISCO responded:
August 9, 2016
Based on your pictures and dimensions, I agree that our 15-047 looks like a good match. As for which slot to use during installation, it doesn't really matter. Some manufacturers find it easier to put it in the slide slots, but if you think the center slot is easier to deal with then there's no reason to switch it up.
A handy person from Essex Ontario Canada says:
August 9, 2016
Thanks Paul for taking time to answer my question.
Keith
Profile picture of Paul
Paul from SWISCO responded:
August 11, 2016
My pleasure. Please let me know if you need anything else.
Pivot Shoe, 5/8" Thick
Pivot Shoe, 5/8" Thick
15-047
$2.20
Spiral Balance Charging Tool for Tilt Windows
Spiral Balance Charging Tool for Tilt Windows
75-006
$9.97
How to replace a tilt window spiral balance.
How to replace a tilt window spiral balance.
VIDEO
WATCH >
How to Remove a Pivot Shoe (Cutout Method)
How to Remove a Pivot Shoe (Cutout Method)
VIDEO
WATCH >
How to remove window pivot shoes
How to remove window pivot shoes
VIDEO
WATCH >
Anatomy of a tilt window
Anatomy of a tilt window
VIDEO
WATCH >
How to adjust a spiral balance on a tilt window
How to adjust a spiral balance on a tilt window
GUIDE
READ >
Reply to Thread
Use this form to ask a follow-up question or to share your experience regarding this subject.
(your email address will be kept private and is only used to inform you when a response has been made)
Current wait time is 3-4 business days
We promise that one of our experts will personally get back to you as soon as they are able. Thank you very much for your patience and understanding. If your inquiry is time-sensitive, please feel free to reach us at (888) 991-1929 or at help@swisco.com.