Broken Shoes for tilt-in window

A quick learner from Laurel Springs, nj says:
Dear Sir,
Attached are two pics. The first is of a broken shoe. The second is of a shoe that I believe is not broken.

Can you identify what I need to replace the broken part ?

I need two shoes, one for the left and one for the right hand side of the same window.

I also need to know how to replace this part
User submitted photos of a pivot shoe.
Profile picture of Paul
Paul from SWISCO responded:
The pivot shoe you need resembles our 15-046. Please compare our dimensions to yours. Also see the videos I've posted on the right side of this page.
How to replace a tilt window spiral balance.
How to replace a tilt window spiral balance.
VIDEO
WATCH >
How to Remove a Pivot Shoe (Cutout Method)
How to Remove a Pivot Shoe (Cutout Method)
VIDEO
WATCH >
Swisco's 15-046 Pivot Lock Shoe
Swisco's 15-046 Pivot Lock Shoe
VIDEO
WATCH >
How to remove window pivot shoes
How to remove window pivot shoes
VIDEO
WATCH >
Anatomy of a tilt window
Anatomy of a tilt window
VIDEO
WATCH >
How to adjust a spiral balance on a tilt window
How to adjust a spiral balance on a tilt window
GUIDE
READ >
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