Broken balance

A home owner from USa says:
This part broke off my window balance. What do I need to replace it. The part with the string hooks into the plastic shoe
User submitted a photo of a pivot shoe.
Profile picture of Paul
Paul from SWISCO responded:
Thanks for posting. This part looks like our 15-216. Check it out and let me know what you think.
How to Remove a Pivot Shoe (Cutout Method)
How to Remove a Pivot Shoe (Cutout Method)
VIDEO
WATCH >
How to remove window pivot shoes
How to remove window pivot shoes
VIDEO
WATCH >
Anatomy of a tilt window
Anatomy of a tilt window
VIDEO
WATCH >
Reply to Thread
Use this form to ask a follow-up question or to share your experience regarding this subject.
(your email address will be kept private and is only used to inform you when a response has been made)
Current wait time is 3-4 business days
We promise that one of our experts will personally get back to you as soon as they are able. Thank you very much for your patience and understanding. If your inquiry is time-sensitive, please feel free to reach us at (888) 991-1929 or at help@swisco.com.