Broken side piece. No clue where it started

A quick learner from Maple Shade, NJ says:
May 21, 2017
Hi guys... I need help... I also have a broken window.. Maybe you can help with the window ? Years ago (maybe 10) a little metal thing fell out of the track (Side) and the window got heavy.. The one on the other side fell out.. then I couldn't move the window at all(I'm 5'2" and 85lbs) Hubby is gonna get around to fixing it.. Well, he died last year and I still can't open the window.. My son helped me take the window out (tilting) where the little white pieces fell out... Looks like some pieces are missing,(but I pieced it together like another I saw on your site..

The spring part has a red tip (20")and works but I probably should replace it all..

The only part I know where goes is the round piece fits on the peg at the top of the window... which are also rusted..

I think what I need to know is, what is the white thing ?(Shoe?)

Were the little metal pieces once part of that ?
Pivot shoe
A quick learner from Maple Shade, NJ says:
May 22, 2017
I found another part of the broken piece (I believe is a shoe...) It has PAT. 3.055.362...
I also just noticed a small number 5... The picture is upside down for seeing the numbers.. So if you are looking with the numbers right side up (My picture rotated..he number 5 is abuve were the T is for PAT_ Thank you again i
Pivot shoe
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Tom from SWISCO responded:
May 25, 2017
Our 15-015 pivot shoe is a newer, stronger style of shoe. Perhaps you may want to take a look at that and see if this could work for you.
A quick learner from window says:
May 25, 2017
Will 26-040 work with the 15-015 ?
Should I replace the spiral balancer at the same time ?
How would I know if anything is wrong with it ? S600-20
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Tom from SWISCO responded:
May 26, 2017
Yes, the 26-040 and 15-015 are compatible.

Are your spiral balances still operable? Do they let the windows drop, or are the springs noisy? If they work fine, there's no reason to replace them.
A quick learner from Maple Shade says:
May 27, 2017
The spiral balancer tubes seem to be fine..
I ordered the parts (15-015, 26-040 and a charging tool for tilt windows)on Thursday and they arrived by Saturday. You guys are awesome.. The pieces all went in with a small amount of persuasion... And I now have a working window where I just had a window that I couldn't move and a bunch of broken pieces !!
Thank you VERY much for the help and FAST shipping !!
I have no idea how I found you guys.. I think U Tube, but you are now the ONLY place for windows, doors, screens... Hell with Home Depot.. Their solution was to replace the window !! All for less than $20 (Incl S&H) My window works perfectly !! I will recommend you guys to everyone..!!
Thank you again !!
Kathy
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Tom from SWISCO responded:
May 30, 2017
Great! I'm so glad we were able to help. Thanks again for ordering with us, and please let me know if we can be of any help in the future.
Pivot Shoe, 17/32" Thick
Pivot Shoe, 17/32" Thick
15-015
$1.55
Spiral Balance Charging Tool for Tilt Windows
Spiral Balance Charging Tool for Tilt Windows
75-006
$9.97
How to replace a tilt window spiral balance.
How to replace a tilt window spiral balance.
VIDEO
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How to Remove a Pivot Shoe (Cutout Method)
How to Remove a Pivot Shoe (Cutout Method)
VIDEO
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How to remove window pivot shoes
How to remove window pivot shoes
VIDEO
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Anatomy of a tilt window
Anatomy of a tilt window
VIDEO
WATCH >
How to adjust a spiral balance on a tilt window
How to adjust a spiral balance on a tilt window
GUIDE
READ >
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