Failure of old plastic top cap, need info

A quick learner from Jacksonville FL says:

November 16, 2011

My channel balances are popping up due to what appears to be failure of the plastic top cap.

I am interested in information needed and guidance available to help me choose the correct replacement part
Specifically can I replace only the plastic top cap....or does the entire unit need to be replaced

...information regarding installation, safety and qualified local repair services would also be helpful

Eric

A customer submitted photo of a broken top sash guide.

Tom from SWISCO responded:

November 17, 2011

This looks like a piece broken off of a top sash guide. Can you please provide whatever dimensions you can? Seeing a picture of a whole guide--if available--would help, too.

A quick learner says:

November 23, 2011

i had included a 2nd image showing the channel balance sticking up. do i need to remove entire thing from the window. could you send some info to know how to do that?

Eric

Tom from SWISCO responded:

November 28, 2011

You can see a detailed video on how to remove your channel balance on our Installing and Removing Channel Balances Guide.

Guide: How to replace a non-tilt channel balance

How to Repair a Jammed Window

VIDEO

WATCH >

How to Replace a Top Sash Guide [1080p]

VIDEO

WATCH >

How to replace an accessory on a channel balance

GUIDE

READ >

Choosing a Non-tilt Channel Balance: What Will We Need?

GUIDE

READ >

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