Caldwell Non-Tilting Window Balance

A handy person from Seattle says:
I need help identifying the correct replacement window balance for two different non-tilting window balances. They are both Caldwell brand. They are identical in length and width: 24" long (excluding the plastic ends) by 9/16" wide. One is marked "23 3 LO Caldwell", the other is marked "24 4 LO Caldwell" and has a heavier and longer spring. There are no other markings that I can find.

Thank you!
Spencer
User submitted photos of a window balance.
Profile picture of Paul
Paul from SWISCO responded:
Based on your photos, I think our Series 385 channel balance may be worth considering. See what you think!
How to Replace a Non-Tilt Channel Balance
How to Replace a Non-Tilt Channel Balance
VIDEO
WATCH >
How to Repair a Jammed Window
How to Repair a Jammed Window
VIDEO
WATCH >
How to Identify Replacement Channel Balances
How to Identify Replacement Channel Balances
VIDEO
WATCH >
How to replace a non-tilt channel balance
How to replace a non-tilt channel balance
GUIDE
READ >
Choosing a Non-tilt Channel Balance: What Will We Need?
Choosing a Non-tilt Channel Balance: What Will We Need?
GUIDE
READ >
Reply to Thread
Use this form to ask a follow-up question or to share your experience regarding this subject.
(your email address will be kept private and is only used to inform you when a response has been made)
Current wait time is 3-4 business days
We promise that one of our experts will personally get back to you as soon as they are able. Thank you very much for your patience and understanding. If your inquiry is time-sensitive, please feel free to reach us at (888) 991-1929 or at help@swisco.com.