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Tom from SWISCO responded:
July 15, 2015
Is this a non-tilt window? If so, it's possible you have a builder's grade window, which is actually not meant to be removed. It's frustrating, but we have a workaround.
With someone holding up the window, you will need to disconnect the tip of the balance from the sash. Then, close the sash, unscrew the balance at the top, and pull it out. Let me know if you have any more questions. |
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Paul from SWISCO responded:
July 16, 2015
Great, thank you. It looks like the diameter of that tube could be 3/8". If so, I recommend our Series 400.
With someone helping you, you will need to drop the new balance in from the top of the sash, screw it in at the top, then let the spiral drop down. You will then raise the sash and, while someone holds the sash in the open position, spin the spiral up to the bottom of the sash. Finally, with our 75-004 tool, give the balance about three turns to charge it and lock it to the end into the sash clip. Let me know if you have any more questions. |
