Dave Sr. from SWISCO responded:
April 5, 2016
Thanks for contacting us! I think we can help, but we will need a bit more information. I can see your cover, which resembles our 39-107, and your handle, which resembles our 39-114L, but these specific parts don't appear to be damaged. Based on what you described, it's your operator underneath these parts that needs replacing.
If you can, please open the window as wide as it can go. Then, remove the handle and pop off the cover. This will allow you to see the exposed base of the operator and the arms that physically push the window open. If you can, take a picture of these details for us to see. Please also watch the video below. This should give you a better sense of what we need to see. |