Caradco Window crank we ordered is the wrong part

A home owner from NC says:
September 1, 2017
Order from our realtor, has 2 problems. [1] we received R/H (right hand) units when they should have been L/H. [2] the parts are not be compatible with our 38 year old windows anyway.The housing of the pieces you send us it 4 inches wide and we need 5 inched. We also need the crank in the middle of the housing, not to 1 side or the other. See the picture I've attached. It shows that the width is too short to replace what I already have installed. Can you help us? We are selling our house and our buyers have requests that we fix these cranks before closing.
Caradco crank
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Tom from SWISCO responded:
September 7, 2017
I'm pretty sure we can help, but we will need to see a picture of the complete operator in order to identify a match. That will require you to either remove it from the window, or just to open the window as wide as it can go and show us as much of the mechanism as possible.
Ellipse Style Single Arm Operator, 9-1/2"
Ellipse Style Single Arm Operator, 9-1/2"
39-027E
$20.70
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