Casement window doesn't lock

A quick learner from New jeersy says:
Attached are pictures of my casement window . Unfortunately
I didn't take a picture of the handle. It seems that that no matter
How much we adjust the screws on the window it seems to lock and then it doesn't. The screws are tight. It is almost as if the eye piece and the hook. The window and the locking mechanism just don't meet

I did not measure but can. I thought maybe the manufacturer label would help identify the window. Hope you can help.
User submitted photos of window hardware.
A quick learner from New jeersy says:
Wanted to add picture of window closure
User submitted photos of window hardware.
Profile picture of Dave Sr.
Dave Sr. from SWISCO responded:
Thanks for posting. The closest match we have for these is our 38-105. Could you possible use this as a replacement keeper?
Anatomy of a casement window
Anatomy of a casement window
VIDEO
WATCH >
Reply to Thread
Use this form to ask a follow-up question or to share your experience regarding this subject.
(your email address will be kept private and is only used to inform you when a response has been made)
Current wait time is 3-4 business days
We promise that one of our experts will personally get back to you as soon as they are able. Thank you very much for your patience and understanding. If your inquiry is time-sensitive, please feel free to reach us at (888) 991-1929 or at help@swisco.com.