Dave Sr. from SWISCO responded:
January 4, 2016
I can't see the operator that clearly in this picture. Is there any way we can see it removed from the window? At the very least, I'd like to see the ends of the arms and base, as they are currently obstructed.
In the meantime, look at our 39-312 operator to see if that is the type you have. If not, I will need to see the types of pictures I mentioned. |
Tom from SWISCO responded:
January 5, 2016
I'm afraid we don't have this operator in alternate sizes. I think it may be best at this point if we were to see pictures of yours entirely removed from the window so that we can find the best possible match.
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Dave Sr. from SWISCO responded:
July 27, 2016
Sorry to hear the new operator didn't work. Now that I see yours out of the window, I think it could be an old Detroit operator which is unfortunately no longer made. The 39-312 could be adapted to your window with a 39-512 track, but there is no way to be sure. You may want a local handy person to come out and see what they can do. Due to the age of your window and the fact the original hardware isn't around anymore, you probably won't be able to get away without retrofitting something.
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Dave Sr. from SWISCO responded:
July 28, 2016
You sure can. See our return policy here.
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