SWISCO - The Replacement Hardware Authority

Change broken Lock

A landlord from Ontario says:
Hello Customer service team,

I looked your video "How to Replace a Multi-Point Lock on a Casement Window" but I have now a situation where the lock-lever hardware is broken inside.
Is there a way I can remove/break this part and replace without to open the sash?

Thank you in advance for your help and best Regards,

Profile picture of Tom
Tom from SWISCO responded:
Hey, Andreas. This is always a tricky situation. If you are unable to use a screwdriver to manually throw the lock, then I highly recommend contacting a local contractor. The lock may need to be cut out.
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