SWISCO - The Replacement Hardware Authority

Channel Balance

A home owner from West Vancouver, Canada says:
I'm looking for two channel balance. The metal piece is 14" long and the marking is: 13 5 I5 CALDWELL (see pictures)
The shoe is: 1 3/32"

according to your product list it seems to be the
14" Series 385 Channel Balance
Product Code: S385-14

I'm not sure how the numbering fits with the marking.

I would appreciate if you could let me know if I selected the correct product so I can order it.

Thank you.
Herbert Horn
User submitted photos of a window balance.
Profile picture of Tom
Tom from SWISCO responded:
The S385-14 looks close, but you will have to carefully compare the dimensions of your nylon attachments to those found on the Series 385 to be sure that they match. The stamp of 13 5 usually corresponds to our 1350 option, but you may want to weigh your sash just to be sure.
A home owner from West Vancouver, Canada says:
Hi Tom,
thanks for your quick reply.
It is the S385-14. However, there is no 1350 option available for this part. Can I use the 1340 option?

thanks,
Herbert
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Tom from SWISCO responded:
Oh, I'm sorry. No, you should stick with the 1350 option. It's no problem, we can make it for you. Check out this Custom Channel Balance Request Form I've started for you based on your specifications and fill out the blank fields. One of our representatives will get back to you with a price quote and an item to add to your cart.
A home owner from West Vancouver, Canada says:
Hi Tom,
I received the channel Balances and installed them without problems.
Let me congratulate you to your website and Customer Service. It's one of the best.
thanks,
Herbert
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Tom from SWISCO responded:
Thank you so much, Herbert! It was our pleasure. If you have any other questions, let me know.
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