Channel Balance

A quick learner from Florida says:
Hello, My current channel balance is stamped (29-9 IX CMC 11) and the window weighs 30 lbs. I believe I need to order Series 385 with Stamp Option 2950.

The channel balances are currently outside of the window frame as the plastic piece screwed into the top corner of each window has broken. Can you tell me what this piece is called and the catalog number I need to order? I will need four balances and four of these plastic pieces as we have tow windows that are not functioning.

Thank you,
Mike
Profile picture of Tom
Tom from SWISCO responded:
Sounds like the top sash guide is broken. We have a video on this issue, which you can see below. I can't say what part you need, exactly, but you can browse through our top sash guide section to find a match.
Reply to Thread
Use this form to ask a follow-up question or to share your experience regarding this subject.
(your email address will be kept private and is only used to inform you when a response has been made)
Current wait time is 3-4 business days
We promise that one of our experts will personally get back to you as soon as they are able. Thank you very much for your patience and understanding. If your inquiry is time-sensitive, please feel free to reach us at (888) 991-1929 or at help@swisco.com.