Tom from SWISCO responded:
September 1, 2016
Hello! Would you be able to tell me the height of the visible glass for the sash this balance will be supporting? That will allow us to determine the proper length. Thank you!
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Paul from SWISCO responded:
September 2, 2016
Hmm... I'm a little confused. The height of the visible glass does not correspond to the two measurements you gave before. To play it safe, would you be able to remove the balance from the window and send us a photo of it? The lengths will be the same but the stamped spring number will be different.
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