SWISCO - The Replacement Hardware Authority

Channel Balance Replacement Needed

A home owner from San Diego says:
I need to order a pair of replacement channel balances for my window. I think I need 380 Channel Balance with 19-005 and 15-005 for a 26" balance. Can you take a look at the attached photos to confirm this is correct?

Thank you so much,

Darin
User submitted photos of a window balance.
Profile picture of Tom
Tom from SWISCO responded:
Thanks for posting, Darin. Our Series 380 is one possibility, but it's hard to tell based on these images alone. Does the top attachment have wings? It looks like it might, but it's damaged so I can't tell. As for the bottom shoe, do its dimensions match our 15-005? If not, where do they differ?
Detail of 15-005
A home owner from San Diego says:
The dimensions match the 15-005 pictured above. The other end does not have wings. Does this help?
There is a label on the window frame which has the following:

MFR: PHP-28
Series: 810S
Type: single hung
Profile picture of Tom
Tom from SWISCO responded:
Ah, I see. So you have the 19-002 and 15-002 attachments, then, right? Since that combination doesn't match any of our existing Series, the balance will have to be custom made. Check out this Custom Channel Balance Request Form that I've started for you based on your specifications and fill out the rest of the information. One of our representatives will get back in touch with you shortly thereafter with a price quote.
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