SWISCO - The Replacement Hardware Authority

Channel Balance Selection 27-1/2"

A quick learner from Fairfax, VA says:
Hi,

One of the channel balances on my window broke (the cord snapped) and I am trying to find a replacement. Per your website I'll replace both so I have two new balances.

Problem is I can't seem to find the right shoe. From your pictures the top is 19-005 (i think). Can you take a look at the images I've attached and point me in the right direction?

The only stamp on the balance reads "27 1/2 3 CK Caldwell".

Thanks,
Tim
User submitted photos of a window balance.
Profile picture of Paul
Paul from SWISCO responded:
Thanks for posting, Tim. It looks like you may have something like our 15-004 or 15-005, but I can't tell. Compare your shoe's dimensions to our 15-004 and 15-005 and let me know which is closer. I also see that your shoe has an adjustment screw, but I don't believe that balances are made with this feature anymore. Our shoes will work just the same, though, so it shouldn't be a problem.

I'm also not sure about the stamp. Looks like your original balances may have been custom made. Could you confirm the length of the metal channel? Is it, indeed, 27-1/2" long? Can you also weigh your window sash for me? That will help us determine the best possible option for you. Thanks!
A quick learner says:
Hi Paul,

Thanks for the quick response. I checked out the shoe's you suggested and i think 15-005 is the closest fit. It isn't the exact same thing, but hopefully it will do.

The length of the metal channel is actually 28 1/2 inches long. The sash weights 20.8 pounds.

Thanks again for your help.

-Tim
Profile picture of Paul
Paul from SWISCO responded:
Thanks! That helps clear things up. This balance will have to be custom made, since that is not a standard length. Take a look at this Custom Channel balance Order Form that I have started for you and fill out the rest of the information. One of our representatives will get in touch with you shortly thereafter!
A quick learner says:
Thank you Paul. You have been a great help. I just submitted the form.

Thanks again!
-Tim
Profile picture of Paul
Paul from SWISCO responded:
No, Tim, thank you! Let me know if you have any other questions, I'll be happy to help.
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