Channel balance

A quick learner from Vancouver, BC says:
Hi there,

Attached is the part we need to replace. We would like to order the channel balance, but are unsure of which series/top/and shoe order is appropriate.

We will need this shipped to Vancouver, BC. Please advise and confirm if shipping to Vancouver is possible, thanks for your help!

channel balance
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Dave Sr. from SWISCO responded:
Take a look at our S385-14 channel balance, I think this may be a good match.
A quick learner from Vancouver, BC says:
Hi Dave, thanks! I can't locate the stamp for the sash weight...any chance you can tell which stamp option we should be ordering?
Profile picture of Dave Sr.
Dave Sr. from SWISCO responded:
If there is no stamp on the original balance, you will need to weigh the sash on a scale and refer to the chart on our S385-14 store page. That is the only other way.
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