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Tom from SWISCO responded:
August 11, 2014
The difference between the 19-002 and 19-005 is that the latter has wings while the former does not. I'm not sure why the window is wobbly, especially since you bought the Series 385 balance. Both nylon attachments for the Series 385 have wings, which would prevent it from wobbling, if anything.
I think it would be best if you take a few pictures of your original balances, just so that we can avoid confusion. Please make sure that you clearly show us the nylon attachments on both ends. Thanks! |
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Tom from SWISCO responded:
August 12, 2014
Yep, that looks like the 19-005 alright. The only other thing I can think of is that maybe you have the incorrect shoe. The Series 385 uses our 15-004. Are you absolutely positive that's what you have? Do the dimensions match? If not, it may be the 15-005 instead. Does it have wings? If it doesn't have wings, either, then you may have either the 15-001 or 15-002, which would mean you need a custom made balance. Let me know!
Comparison of 15-004 and 15-005
Comparison of 15-001 & 15-002
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Tom from SWISCO responded:
August 13, 2014
In that case, it sounds like the wobbling might be an issue with the window, not the balance. It's possible that the sash or frame is warped. This sometimes happens with old windows. You can try adjusting the jamb, if that's possible, but if the windows still operate well aside from a slight wobble then it may not be too big of an issue.
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