Paul from SWISCO responded:
August 17, 2015
All I can determine based on this information is that the balance is 20" long and will use a 1940 option. If the plastic fittings are missing, I will not be able to identify what the Series is. Is there an identical window in the house that uses the same balances? If so, you can use those to identify the Series.
I'm afraid we do not sell screens. You would need to contact a local hardware store for further assistance. |
Tom from SWISCO responded:
August 18, 2015
Oh, I see. I thought you were referring to the fittings I see in your pictures here. I can identify the Series using these, yes. This looks like our Series 385 channel balance, so check out our S385-20 with a 1940 option.
I'm still not sure what clips are missing, though. I wonder if you mean the top sash guides. Check out the video below. Is this the problem you have? If so, there are so many top sash guides that could work and I am not sure what you need. I would again recommend you check for an identical window in your house to see if they might have the hardware you need. |
Tom from SWISCO responded:
August 20, 2015
This mystery is going deeper with every post! You have your top sash guides alright; that's it there in the left picture. That resembles our 18-008, in fact. So the top sash guides aren't the problem.
At this point I'm assuming the infamous clip is related to, or part of, what I see in the right picture. If so, I'm at a loss as to what that is. I've never seen anything like it, actually. It sort of reminds me of a tilt latch, but that is usually only for tilt windows. You have a non-tilt window, so such a device would be unnecessary. What exactly is its function? Are you sure its related to the balance having broken? Maybe try out the new balances and see if they work without it. |
Tom from SWISCO responded:
August 20, 2015
Ah, I see. The take out clip usually used with this balance is our 16-002. Could that be what you need? In an emergency, you could also temporarily install a screw in the track.
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Tom from SWISCO responded:
January 17, 2023
I'm sorry, I'm not sure what it is you're looking for. Would it be possible to see photos of the hardware in question? That may help me determine what it is you need, exactly, and whether we can help. |