Norandex channel balance replacement

A quick learner from North Port Fla says:
April 13, 2011
I need channel balance replacement for Noradex window. Part #is 2950. In your catalog it looks most like 30 inch series 350 channel balance but the top attachment19-002 doesn't look exactly like mine and I can't be sure the bottom shoe is correct either. Mine has wings. Help please.
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Casey from SWISCO responded:
April 13, 2011
We would be happy to research the needed balance replacement for you, please post photos of the balance fittings so we can get started.
A quick learner from North Port FLa says:
May 1, 2011
Can you tell from these photos what I need?

Tom
user submitted photo of channel balance
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Paul from SWISCO responded:
May 2, 2011
Good afternoon, Tom.

It appears you may be able to use the Swisco S380-30 Channel Balance (with the stamp option 2950). Please make sure the metal portion of your balance does indeed measure 30" in length before ordering.
30" Series 350 Channel Balance
30" Series 350 Channel Balance
S350-30
$11.52
Channel Balance Top Guide
Channel Balance Top Guide
19-002
$0.74
30" Series 380 Channel Balance
30" Series 380 Channel Balance
S380-30
$11.30
Channel Balance Top, Winged
Channel Balance Top, Winged
19-005
$0.74
Winged Channel Balance Shoe, 1" Depth
Winged Channel Balance Shoe, 1" Depth
15-005
$0.74
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