SWISCO - The Replacement Hardware Authority

Channel balance with hook on top

A quick learner from USA says:
Good afternoon, I am looking for parts for a customer window, looks a lot like your series 795 but mine has a top hook and the shoe is only an 1" wide (15-194). Can you tell me a part number for the channel mine has 28C stamped in it.
User submitted a photo of a window balance.
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Tom from SWISCO responded:
I believe we can make this, yes. Looks like a S795-28 balance, but with a 15-194 shoe and 15-198 hook at the top instead of the standard options. We could custom make this for you, if you'd like. Can you just tell me how many you will need?
A quick learner says:
Thanks Tom I just need one set this time for one window.

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Tom from SWISCO responded:
Great, I have emailed you a custom balance order link for two balances. You should receive it shortly!
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